Returns & Refunds Policy

There are a few important things to keep in mind when returning a product you purchased from Tools863:
Only items that have been purchased directly from Tools863 can be returned to Tools863.
Please ensure that the product you’re returning is undamaged.
If you find the product is damaged when you receive it, contact with our customer services as soon as possible please.

How to Return An Item

Ship your product back to Tools863. If you need more details of shipping, contact with our customer services please.


Once we receive your product, a refund is initiated immediately. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Contact Us

Tel: 0086-577-66613700
Fax: 0086-577-66613711
Skype: fareurope4
Add: Rm 202, Unit 1 ,Building 1, Qingtai community, Anyang Street, Ruian, Zhejiang, China